FOR ESTABLISHED OWNER-LED SERVICE BUSINESSES
Your team shouldn’t need you to keep work moving.
If decisions wait for your approval, questions keep coming back to you, and you have to follow up to keep work on track, the business is still relying on you more than it should.
Typically for service businesses with $1M to $5M in revenue and 8 to 25 employees.
You built a real business. But too much still comes back to you.
The revenue is there. The clients are there. You hired capable people. Yet work still finds its way back to you.
Decisions wait for your approval.
Your team checks with you before moving forward.
Follow-up happens because you remember to do it.
Important client and business details still live in your head.
Taking time away requires preparing for everything that might go wrong.
This isn’t a time-management problem, and it doesn’t automatically mean you hired the wrong people.
The business was built around your involvement. As it grew, relying on you became part of how work gets done.
Growth shouldn’t create more decisions, questions, and follow-up for you.
More clients and a larger team should make the business stronger. But when people are unsure what they own or what they can decide, growth sends even more work back to you.
Decisions slow down. Capable people learn to wait. You spend more time answering questions, checking progress, and fixing things that fell through.
The answer is not to become more available. It is to make ownership and decision-making clear enough that work can continue without you.
START HERE
See where your business still relies on you.
In about five minutes, the free Structural Dependency Snapshot shows which parts of the business are most likely to slow down, get stuck, or lose direction when you are unavailable.
It looks at the situations owners deal with every day: approvals, repeated questions, follow-up, missing information, unclear priorities, and whether the team can move forward without checking with you.
You’ll receive an immediate score showing where the business relies on you most heavily.
WHEN YOU NEED MORE THAN A SCORE
Understand why work keeps coming back to you.
The free Snapshot shows where the business relies on you. The Operational Stability Diagnostic helps explain why.
You’ll answer 25 questions based on situations that happen in the business every day. Your personalized written report will show:
• Where decisions or work are getting stuck
• Why the team keeps returning to you
• What is creating the most pressure
• What needs your attention first
There is no call to schedule and no generic checklist. You receive a written assessment based on your answers within hours.
$197 | Less than 12 minutes to complete
WHEN YOU ARE READY TO FIX THE WAY WORK GETS DONE
Build a business that can keep moving without you.
90-Day Operational Stability Reset | $9,500
Over 90 days, we identify why decisions, questions, and follow-up keep returning to you. Then we put clear ownership, decision boundaries, and simple working routines in place so your team can handle more without your constant involvement.
You will not receive a generic collection of procedures or be told to “delegate more.” We work through practical questions such as:
Who owns each important area of the business?
What can they decide without asking you?
When should something be brought to you?
How will priorities, progress, and follow-up stay visible?
The goal is a team that can keep work moving while you focus on leading the business.
Is the 90-Day Reset right for your business?
The Reset is designed for established service businesses where the team is capable, but the owner is still too involved in keeping daily work moving.
Your business is typically generating $1M to $5M in annual revenue.
You have approximately 8 to 25 employees.
Clients are buying, the business is functioning, and the team has people who could take on more.
Decisions, questions, important information, or follow-up still regularly come back to you.
You have tried hiring, delegating, documenting processes, or adding software without meaningfully reducing your involvement.
You are ready to give people real ownership, not simply ask them to “step up.”
If you are working alone or still building your first layer of the team, begin with the Diagnostic instead of the Reset.
I’ve spent more than 20 years making complex work easier to own and execute.
WHY ALIGNED OPS
I’m Jessica Murray, founder of Aligned Ops.
For more than 20 years, I led teams through complex changes where missed decisions, unclear ownership, and poor follow-up would delay work, create risk, and cost money.
My role was to turn complicated plans into clear responsibilities, practical decision-making, and ways of working that people could actually follow.
I created Aligned Ops for established service business owners who have built a successful company but are still carrying too much of its daily operation.
I don’t begin by adding more software or producing a binder of procedures. I help you change how decisions and responsibility move through the business so everything doesn’t keep coming back to you.
If stepping away still feels risky, start by seeing why.
Take the free five-minute Snapshot to see where decisions, questions, and follow-up still rely on you.
If you already know the way work gets done needs to change, explore the 90-Day Reset.
Aligned Ops
Built to run without you.